Frequently Asked Questions!

Custom Order

✧ Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you've got a distinct design in your thoughts or if you're seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at hello@bellezzaengagementrings.com.

✧ Our standard processing time is 10–13 business days before shipping. This is the maximum tile we take from you. We understand the urgency, which is why we offer a Rush Service option. If you need your jewelry sooner, please contact us to request this service.
A Rush Service fee of $100 applies.

✧ Yes, our all designs can be customized to suit your taste and lifestyle, as an example Moissanite can be replaced with Lab-Grown, Diamond, Sapphires or Emeralds, prong styles can be changes from traditional to claw. Simple design changes will add a extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion.

✧ Yes, all of our designs are meant to be customized with your choice of center stone and metal! Moissanite jewelry work well with center stone sizes from 0.30 carats to 10.0 carats, and Lab-Grown jewelry goes great with 0.50ct to 8.0ct. Contact Us if you would like to change the size of the center stone.

✧ Yes, at Bellezza Engagement Rings, we’re proud to offer a diamond upgrade program, allowing you to upgrade your diamond anytime within the first 5 years of your purchase.

✧ Absolutely! We offer engraving services at free of charge. You can add your engraving details at the time of placing your order.

Lab-Grown, Moissanite & Material

✧ Lab-grown diamonds are real diamonds that are created in a laboratory instead of being mined from the earth. They have the same chemical composition, crystal structure, and optical properties as natural diamonds, meaning they look, sparkle, and last exactly the same.

✧ These diamonds are made using advanced technology that replicates the natural diamond-growing process.

✧ Because they’re grown in controlled conditions, lab-grown diamonds are:

  • Ethical: No mining or environmental damage.
  • Affordable: Up to 60–70% less expensive than natural diamonds.
  • Sustainable: Created using renewable energy in many modern labs.

✧ In short, lab-grown diamonds offer the same brilliance and durability as mined diamonds, just with a more ethical and eco-friendly origin.

✧ Yes, A Lab-grown diamonds has the same chemical make up as 'Natural/Real' Diamonds. They also come with a diamond authenticity certification from International Diamond Laboratory (IGI).

✧ Yes, you will get physical authenticity certificate of your jewelry FREE of cost along with your lab-grown jewelry shopping. (IGI- International Gemological Institute)

✧ Moissanite is a new category of gemstone with fire, brilliance and luster more than any other gemstones in the world including diamonds! It is NOT a cubic zirconia which is just a piece of glass but It is a gemstone which looks and lasts like a diamond forever.

✧ Yes, moissanite available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.

✧ Yes, all our moissanite diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.

✧ The choice between Lab-grown and moissanite depends on your preferences. Lab-grown diamonds are chemically identical to natural ones, offering a classic diamond look, while moissanite offers exceptional brilliance and affordability. Consider your priorities in terms of authenticity, appearance, and budget to make the best decision.

✧ Yes, all our jewelry is make in solid gold 10K, 14K or 18K and 950 Platinum. The color of the gold can be chosen from White, Yellow or Rose.

Manufacturing & Shipping

✧ Each piece of our ethical fine jewelry is hand-made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 10 to 12 working days, plus shipping time. Custom, customized, and engraved pieces will require additional time.

✧ Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. The rush service fees $100 USD. Please contact our executives at hello@bellezzaengagementrings.com to get the exact manufacturing timing.

✧ Yes, we ship our jewelry all over the world. Feel free to shop your dream jewelry at Bellezza Engagement Rings.

✧ Once we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you are facing any error in tracking your jewelry, please contact us at hello@bellezzaengagementrings.com.

✧ Yes, you can change the address before the item ships from our manufacturing facility by sending a direct message. Once the item is shipped out, you can't change it. We will not be responsible for any loss of the parcel that occurs due to a wrong address.

✧ Because you’re shopping directly from the manufacturer, not a retailer, our prices are 30–40% lower than those at local jewelry stores.

✧ You might wonder — how is that possible Let’s break down the typical jewelry supply chain:
Manufacturer → Country Head → Local Wholesaler → Retailer

✧ Each step in this chain adds a 5–10% profit margin, which increases the overall price by about 30–40% by the time it reaches you.

✧ When you shop with us, you receive the same exceptional quality — but without the unnecessary middlemen. While local jewelers usually offer a limited 1–2 year warranty, we proudly provide a lifetime warranty on all our jewelry.

Return, Exchange & Refund

✧ We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value. Please read our Return & Refund Policy.

✧ Custom and engraved jewelry made with personalized details are crafted exclusively for you and therefore cannot be returned or exchanged. However, if the product arrives defective or incorrect, we will gladly accept a return or replacement.

✧ Yes, you can exchange your jewelry for another piece.
Please note that exchanges are not free of charge, our team will review your current design and provide a quote for the new piece. You’ll also need to send your existing jewelry back to complete the exchange process.

✧ To start your exchange, simply email us at hello@bellezzaengagementrings.com, and our team will guide you through the next steps.

✧ Your refund will be issued to your original payment method once we receive and inspect the returned product. The item must be returned in its original condition. After inspection, we’ll process your refund and you will get within 2–3 business days.

✧ Please note that the actual credit may take a few additional days to appear in your account, depending on your bank or card provider.
If you haven’t received your refund after 3 business days, kindly check your bank or card statement, and if it’s still not reflected, please contact us for assistance.

Resize, Repair & Jewelry Care

✧ Yes, absolutely. As long as it’s a Bellezza Engagement Rings piece (not an eternity band version of one of our designs), we will resize it for free.

✧ If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.

✧ Get more information about resize & repair.

✧ Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.

✧ We’re proud to provide lifetime warranty for all of our pieces. So rest easy. Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.

✧ Physical damage does not covered under the warranty.

✧ Jewelry care is a very important part once you use it regularly. Read our jewelry guide to make your jewelry shine forever.

General Questions

✧ Contact Us by Email us at any time (hello@bellezzaengagementrings.com). Our support team is available 24/7, we will revert to you as soon as possible.

✧ Yes, you can pay using multiple credit cards. Contact our executives, and they will guide you on how to pay using multiple credit cards.

✧ We do not sell only the setting. Our settings are made-to-order, with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.

✧ Yes, we do make men's jewelry on a customized order basis. Please send us an image, and we will recreate it for you.