Accessing quick and accurate information has never been easier. We invite you to explore our comprehensive Frequently Asked Questions section, designed to provide immediate answers to your queries. From shipping and returns to product specifications and customization options, we've compiled a wealth of knowledge to address your most common concerns.
Save time and find the information you need effortlessly by visiting our Frequently Asked Questions page.
Diamond & Material
✧ In our store, you can see only Moissanite Diamond Jewelry but we make all designs in Lab-Grown & Natural Diamond as well on request. Contact our customer support team to customize your jewelry in Lab-Grown OR Natural Diamond.
✧ Moissanite is a new category of gemstone with fire, brilliance and luster more than any other gemstones in the world including diamonds! It is NOT a cubic zirconia which is just a piece of glass but It is a gemstone which looks and lasts like a Diamond ForeverLEARN MORE
✧ Yes, Moissanite are available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.
✧ No, we have our own manufacturing factory. All our Moissanite Diamonds are cut & polished by professional artisan of Bellezza Engagement Rings Family. We have a team of gemologists who will inspect the diamonds before we stud them in jewelry.
✧ Yes, all our Moissanite Diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
✧ Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
✧ Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
Return, Resize & Repair
✧ We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 10% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value. Read our Return & Refund Policy HERE.
✧ Custom designed merchandise, class rings, special customise design items engraved with personalized information cannot be returned or exchanged.
✧ Yes, absolutely. As long as it’s a Bellezza Engagement Rings piece (that is not an eternity band version of one of our designs) we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
You can find more information about returns, resizing, and repairs here.
Email us at firstname.lastname@example.org if you have any additional questions.
✧ Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy, Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
✧Contact Us by Email us at anytime (email@example.com). We will revert back to you as soon as possible.
✧ Yes, we offer engrave service on our all precious fine jewelry. Engraving costs $20 for up to 15 characters, and 5.00 for each additional 10 character. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.
✧ Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
✧ We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.
✧ Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
✧ Yes, We do make men's jewelry on a customized order basis. Please send us an image and we will recreate it for you.